General questions are grouped below under four headings. Commodity-specific questions — samples, grades, packaging — are answered on each commodity page.
No. MADRIN is a pure intermediary: it holds no inventory, takes no title and is never a party. Its role is limited to establishing and protecting the channel between buyer and seller.
Grains and pulses, vegetable oils, olive oil, sugar and precious metals. Grades and delivery terms for each commodity are listed on its own page.
Turkish, Spanish and English. Documents are prepared in the language agreed by the parties.
Commission is fixed in a written commission agreement with the seller and is paid as shipment and payment take place. No advance fee is ever requested from the parties to a transaction.
Payment is made bank-to-bank only; the main instrument is a bank-confirmed letter of credit. Cash and third-party payments are not accepted.
Yes. Advisory is a service separate from transaction intermediation; its scope and fee are defined in writing.
Contracts are governed by English Law; disputes are resolved by ICC arbitration in Paris. Delivery terms are defined under Incoterms 2020.
All parties sign an NCNDA before the transaction; source and buyer identities are not disclosed until the contractual framework is in place.
Term and scope are defined in the document; it is usually drafted to cover the entire transaction and all repeat shipments.
You send your request via the contact form or by email. After a short preliminary call, the NCNDA is signed and the request is put in writing.
Once the NCNDA is signed, a sealed sample from the offered lot can be sent. The sample analysis is compared with the shipment analysis.
At the loading port, an independent inspection company agreed by the parties determines quantity and quality; the report is added to the L/C documents.
Send it in writing; you will receive a written answer.