Home/ FAQ
Frequently Asked Questions

Clear questions, clear answers.

General questions are grouped below under four headings. Commodity-specific questions — samples, grades, packaging — are answered on each commodity page.

General
Is MADRIN a party to the transaction?+

No. MADRIN is a pure intermediary: it holds no inventory, takes no title and is never a party. Its role is limited to establishing and protecting the channel between buyer and seller.

Which commodities do you work in?+

Grains and pulses, vegetable oils, olive oil, sugar and precious metals. Grades and delivery terms for each commodity are listed on its own page.

Which languages do you work in?+

Turkish, Spanish and English. Documents are prepared in the language agreed by the parties.

Commission & Payment
How is commission paid?+

Commission is fixed in a written commission agreement with the seller and is paid as shipment and payment take place. No advance fee is ever requested from the parties to a transaction.

How is payment made?+

Payment is made bank-to-bank only; the main instrument is a bank-confirmed letter of credit. Cash and third-party payments are not accepted.

Is advisory a paid service?+

Yes. Advisory is a service separate from transaction intermediation; its scope and fee are defined in writing.

Law & Confidentiality
Which law applies?+

Contracts are governed by English Law; disputes are resolved by ICC arbitration in Paris. Delivery terms are defined under Incoterms 2020.

How are channels protected?+

All parties sign an NCNDA before the transaction; source and buyer identities are not disclosed until the contractual framework is in place.

How long is the NCNDA valid?+

Term and scope are defined in the document; it is usually drafted to cover the entire transaction and all repeat shipments.

Process
What is the first step?+

You send your request via the contact form or by email. After a short preliminary call, the NCNDA is signed and the request is put in writing.

Can samples be provided?+

Once the NCNDA is signed, a sealed sample from the offered lot can be sent. The sample analysis is compared with the shipment analysis.

How is quality verified?+

At the loading port, an independent inspection company agreed by the parties determines quantity and quality; the report is added to the L/C documents.

COMMODITY FAQ
Grains & Pulses→ Vegetable Oils→ Olive Oil→ Sugar→ Precious Metals→

Question not listed?

Send it in writing; you will receive a written answer.

Request a Meeting
MADRIN
MADRIN
info@madrintrading.com
MADRIN DIŞ TİCARET LTD. ŞTİ. · MADRINTRADING.COM · ENGLISH LAW · ICC PARIS · NCNDA · L/C
PRIVACY NOTICE (KVKK)